FAQ/POLICY

To help ensure a smooth experience for all our clients, Trained Touch Muscle Therapy, requires all clients to abide by our policies of service. Please call us if you have any questions or concerns.

***We reserve the right to refuse service to anyone. This right can be exercised before, during, and future appointments.

Intake Form Policy:

Please fill out the New Client Intake Form included in your appointment confirmation email at least 2 hours before your session. Otherwise, you must arrive 10-15 minutes early to fill it out at the office so as not to cut into your session.

Full Table Time

One thing of many that separates Trained Touch Muscle Therapy from the typical industry massage businesses is the amount of table time. You will receive full advertised session length on the table if you arrive 10 minutes prior to your scheduled appointment time.

 

Cancellation Policy

Sometimes things happen and you must cancel or reschedule your appointment and that's OK. There is no fee if notification is given at least 24 hours prior to your appointment. Notification that is given less than 24 hours prior to the appointment time will result in a 50%
charge of the reserved service amount.

Credit Card on File

This time is scheduled just for you and only you which is why we require a credit card on file to reserve and guarantee your appointment. However, it WILL NOT be charged until time of
service.

 

Arriving Late

Out of respect and consideration of your Therapist’s time and other clients, please plan to be on time. Please arrive 10 minutes early for any appointment in order to get the full time scheduled. If you arrive right on time or late, you will only receive whatever time remains of your appointment, and you will be responsible to pay the full length of the session you booked.

No Show:Failure to arrive for your appointment will result in a 100% charge of the reserved service amount.

Gratuities

Gratuities are not included in the prices of our services and are always appreciated. All gratuities are at the client’s discretion, but are customarily 18 – 22% of the regular cost of service.

FAQ (Frequently Ask Questions)

What should I expect?

Good question! There are 4 parts to the massage: paperwork, consultation, massage, and wrap up.

Paperwork: There is some paperwork to do online before your appointment. There will be a link to fill it out in an e-mail after booking your appointment, so keep an eye out for that!

Consultation: You will sit down with a therapist and discuss what's bringing you in, health considerations, what you would like to accomplish in the session, and recommendations for how to make that happen.

Massage: The best part! This is a time for you to have permission to let go and just focus on how you feel.

Wrap up: After your massage there will be a conversation on how you responded to the session, self-care to do at home, and recommendations for follow up sessions.

What is the best massage to get?

The best massage is one where YOU are comfortable. A technique might feel amazing to you, and just so-so to someone else. We strongly encourage you to give feedback during your session so your Muscle Therapist can tailor techniques to what most helps you alleviate your pain. He/she will take specific notes on what you like so sessions get better and better as they learn how to best serve you. No one technique is the end all be all, so we blend techniques to fit your needs and decrease pain. The main reason for our T3M session.

Do I have to get undressed?

Nope! The best massage is where you feel comfortable. So, if wearing yoga pants and a T-shirt or leaving underwear on makes you feel comfortable, then by all means wear them! If you feel comfortable getting fully undressed, that okay too. Your Muscle Therapist is trained to keep you draped and modest the whole time. At no time would your private areas be exposed.

Do you take insurance?

We do accept HSA or FSA (health savings account or flexible spending account) Most insurance companies rarely reimburse a provider for massage therapy.

CITIES WE SERVE:

DALLAS, HIGHLAND PARK, UNIVERSITY PARK, DOWNTOWN, UPTOWN, OAK LAWN, MIDTOWN, IRVING, GARLAND, ADDISON, DESOTO, DUCANVILLE, LANCASTER, COCKRELL HILL, FARMERS BRANCH, MESQUITE, GARLAND, WILMER, HUTCHINS, PLANO, RICHARDSON AND MORE

© 2022 Trained Touch

XOE